Fagron Values

Our values define what we are and what we aim to be. They reflect the way we should operate both internally and externally. Our values give us standards to measure ourselves by, particularly in our dealings with customers, suppliers, our own people and the wider world. The values have real meaning for us and the way we behave. 

We believe in: 

  • Customer is number 1
  • Speed of execution
  • Innovation
  • Entrepreneurship
  • Commitment 
  • Integrity
Customer number 1

We always deliver excellent customer service and our know-how, dedication and passion serve to improve the quality of life of patients around the world.

  • We listen to customer needs and use that information to improve products and services.
  • We personally strive to deliver high quality services to internal and external customers.
  • We develop and maintain effective customers and we are able to gain trust and respect.
Speed of execution

We act with urgency, work smart and have the courage to change course when needed.

  • We take decisions and initiate immediate actions.
  • We don’t need to complete one thing before we are able to start another. 
  • We focus on the right things.
  • We maintain a high level of productivity.

We stay ahead, think out of the box and constantly seek for improvement.

  • We think out of the box and are open-minded for changes and suggestions.
  • We focus on delivering products and services of the highest quality that anticipate needs and requirements.
  • We constantly seek and make constructive ideas and improvements.

We take ownership, possess an entrepreneurial spirit and challenge our peers.

  • We identify (business) opportunities easily and take initiative without hesitating.
  • We take risks to effectively gain advantage.
  • We show involvement, take ownership of our job and gets it done the best way possible.
  • We associate with peers, we can relate across levels and build up external relations.

We do what we say we are going to do. As individuals and as an organization.

  • We are committed to understanding our customers' needs and providing solutions that add value.
  • We are inspired to achieve the highest levels of performance in everything we do.

We act with integrity, show respect and are accountable for our actions and results.

  • We do the right things, act with honesty and consistency, and listen to others for understanding.
  • We demonstrate a commitment to integrity and ethics.
  • We show respect for and value all individuals for their diverse backgrounds, experiences, styles, approaches and ideas.
  • We understand the importance of compliance with the (global) policies and procedures and ensure that he/she acts within the boundaries of that compliance.